Why a serviced apartment?
Serviced apartments offer a home away from home, better value for money than a hotel, the ability to cook in our fully equipped kitchens whilst enjoying the housekeeping and assistance you would relate to a hotel.
What time can I check in/out?
Our standard check in time is 2pm and check out is by 11am. Sometimes we are able to make exceptions in special cases where possible so do contact us for availability.
Can I check in/out later/earlier?
This can normally be arranged with an extra charge (varies depending on property type) – please contact us for more information.
Can I leave my luggage before/after check in/out?
Yes, this is possible. Please ask reception for assistance.
What’s the difference between “Standard Rate” and “Non-refundable” bookings?
Standard Rate
10% of the booking value is taken at the time of booking which is not refundable should the guest cancel.
The booking can be cancelled up to 14 days before arrival with no extra charge.
If cancelled after 14 days before arrival, the full price of the reservation is charged.
Non-refundable
The full cost of the reservation is charged at the time of booking and is not refundable at any time.
What happens if I need to contact you out of hours?
We operate a 24 hour reception desk so simply ask the receptionist for assistance.
How do I check in?
Simply arrive at the building and the receptionist will take you through the very brief check in procedure.
Do you clean the apartments?
Complimentary cleaning is provided every 3 days.
Any additional cleaning is always available but chargeable.
What’s the minimum/maximum length of stay?
We offer stays from one night upwards.
Do you provided linen & towels?
Yes – we provide all the linen and towels you would need as well as some toiletries.
Do you allow parties/gatherings?
No – under no circumstances are either allowed.
Do you allow pets?
No – sorry.
Do you have Wi-Fi?
Yes – the building has a super fast Fibre connection.
Do you offer corporate rates?
Yes, we do. Please contact our reservations department for more information – 020 7935 1096 – reservations@my-urbanchic.com
