Good to know
Questions
The things guests ask most often before booking. Anything else, reception will happily answer on 020 7935 1096.
- What are your check-in and check-out times?
- Check-in is from 3pm and check-out is by 11am. If your flight or meeting falls awkwardly, let reception know in advance and we will do what we can — early check-in and late check-out are offered subject to availability.
- Can I arrive late or outside reception hours?
- Yes. Contactless check-in means a late arrival is not a problem. We will send your access details before the day of arrival so you can let yourself in whatever time you land.
- Can you store my luggage before check-in or after check-out?
- Yes — reception will hold your bags on your arrival day before the apartment is ready, and again after check-out on your last day, so you are not dragging cases around London.
- How often is the apartment cleaned?
- Apartments are serviced regularly during your stay, with a full clean and reset between guests. On longer stays we agree a schedule with you so housekeeping fits around your week rather than interrupting it.
- Are linen and towels provided?
- Yes, both are provided and changed for you as part of the housekeeping service. There is nothing to bring and nothing to launder.
- Do you accept pets?
- We are not generally able to accommodate pets, with the exception of registered assistance dogs. Please contact reception before booking so we can confirm for your dates.
- Is Wi-Fi included?
- Yes. Wireless internet is included in every apartment at no extra charge and is suitable for video calls and remote working.
- Is there a minimum or maximum stay?
- Most apartments have a short minimum stay, which varies with the season and the dates you choose — the booking calendar will show it when you select your dates. There is no fixed maximum; guests regularly stay for several months.
- Do you offer corporate rates?
- We do. Companies booking regularly, or placing people here for extended projects, can arrange negotiated rates and consolidated billing. Email us with your expected dates and volumes.
- What is your cancellation policy?
- The policy depends on the rate you book. Flexible rates can be cancelled free of charge up to a set point before arrival; discounted rates are non-refundable. The exact terms are shown before you confirm.
- Is there parking?
- There is no private car park at the building. On-street parking in Bayswater is controlled by the local authority, and there are public car parks nearby — reception can point you at the closest option.
- Do you have step-free or accessible apartments?
- The building is a period property, so access varies between apartments. Please call reception before booking and we will talk you through what is realistic for your needs.